Returns & Exchanges
At The Story Engine, we want you to be completely captivated by your purchase. If your new fashion piece doesn't fit your narrative, we offer a 30-day return and exchange window for all items in their original, unworn condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is free of any signs of wear.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing